Privacy Policy

1. Introduction

Welcome to UpRank. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how MAHMOUD NOAMAN STUDIOS LIMITED ("we", "us", "our"), a company registered in England and Wales (Company Number: 16991815) with its registered office at 66 Paul Street, London, United Kingdom, collects, uses, and discloses your information when you use our website and software services (the "Service").

By accessing or using UpRank, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect different types of information to provide and improve our service to you:

• Personal Information: While using our Service, we may ask you to provide us with certain personally identifiable information, including but not limited to: Email address First name and last name Billing address and VAT number (if applicable)
• Email address
• First name and last name
• Billing address and VAT number (if applicable)
• Payment Information: We do not store your full credit or debit card details on our servers. All payment transactions are processed securely by third-party payment processors (e.g., Stripe or PayPal), who adhere to PCI-DSS standards.
• Usage Data: We may collect information on how the Service is accessed and used ("Usage Data"). This may include your computer's Internet Protocol address (IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, and other diagnostic data.
• Analysis Data: To provide SEO reports, we process the URLs and website data you submit for analysis. This data is processed solely for generating the requested reports.

3. How We Use Your Data

We use the collected data for the following purposes:

• To Provide the Service: To create accounts, process SEO audits, and generate reports.
• To Process Payments: To manage subscriptions, free trials, and invoicing.
• To Communicate with You: To send you service updates, security alerts, and support messages.
• To Improve UpRank: To understand how users interact with our software and to identify areas for optimisation.
• Legal Compliance: To comply with applicable laws and regulations (e.g., tax and accounting obligations in the UK).

4. Legal Basis for Processing (GDPR)

If you are from the European Economic Area (EEA) or the UK, our legal basis for collecting and using the personal information described above depends on the personal data we collect and the specific context in which we collect it:

• Contractual Necessity: We need to process your data to perform the contract (e.g., providing the SEO tools you subscribed to).
• Legal Obligation: We need to keep records for tax purposes.
• Legitimate Interests: For improving our services and fraud prevention.

5. Data Sharing and Third Parties

We do not sell your personal data to third parties. We may share your data with:

• Service Providers: Third-party companies employed to facilitate our Service (e.g., hosting providers, payment processors, email delivery services). These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Requirements: We may disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

6. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

7. Your Data Protection Rights

Under the UK GDPR, you have certain rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data.

To exercise any of these rights, please contact us at our support portal.

8. Cookies Policy

We use cookies and similar tracking technologies to track the activity on our service and hold certain information.

• Session Cookies: To operate our Service and keep you logged in.
• Preference Cookies: To remember your preferences and various settings.
• Security Cookies: For security purposes. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us via our support portal:
https://rankup.mahmoudnoaman.com/contact